Local IT support. Practical cybersecurity. Clear accountability.
BCS helps Austin-area businesses manage users, devices, Microsoft 365, networks, and backups, with remote support and local on-site help. Serving businesses since 2004.
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Call Austin: 512-257-1433 · Request a free cybersecurity assessment
When employees cannot sign in, email stops working, or an application goes down, your business needs a team that can investigate the complete problem. Business Communication Solutions connects ongoing IT support with hands-on network and cybersecurity experience.
From our Cedar Park base, we support Austin and nearby communities including Round Rock, Leander, Pflugerville, Georgetown, Lakeway, Bee Cave, Buda, and Kyle. Remote support handles many issues; local technicians can assist when a problem needs someone on site.
Choose a defined service scope covering the systems and users that matter to your business. You should know what is covered, who owns each task, and how to escalate a problem.
For businesses that need an outside team to manage ongoing IT operations. BCS can coordinate employee support, device maintenance, Microsoft 365 administration, network management, backups, and security under an agreed service plan.
Already have an IT administrator? Add specialist help, project support, vacation coverage, local hands-on assistance, or an additional review of important configurations and security controls.
We define responsibilities with your internal team and other vendors so important work has a clear owner.
Troubleshoot supported computers, sign-ins, applications, and connectivity. Include onboarding and offboarding tasks, and define how employees request help.
Manage agreed safeguards across accounts, endpoints, email, and networks. Cybersecurity services can include MFA, EDR, email protection, awareness training, and scoped MDR with 24/7 SOC monitoring.
Maintain covered workstations and servers, review device health and updates, and plan replacements. Check coverage against your asset inventory so overlooked devices can be identified.
Administer users, licenses, permissions, and supported email and collaboration services. Microsoft 365 support can include account security and device management where licensing allows.
Review what is backed up, investigate failed jobs, and plan restore testing for covered systems. Set recovery priorities around the downtime and data loss your business can tolerate.
Support switching, VLANs, firewalls, wireless networks, and internet troubleshooting. Our network installation and support connects ongoing management with physical infrastructure expertise.
Our wireless solutions include the installation, design, troubleshooting, and support of wireless routers, wireless bridges, wireless repeaters, and wireless access points. We ensure your business stays connected with reliable and high-speed wireless networks.
Monitoring and routine maintenance help identify potential issues and keep supported systems updated and operational.
Technical support helps employees resolve everyday IT problems involving computers, software, connectivity, and supported business applications.
Network management involves monitoring connectivity, troubleshooting network issues, and maintaining supported network equipment.
Security controls and software patching help address known vulnerabilities and reduce avoidable technology risks.
Backup management and recovery planning help businesses prepare for data loss, system failures, and other disruptions.
Where included in the service scope, cloud and Microsoft 365 support can help businesses manage user access, collaboration tools, and common configuration issues.
A failed payroll application, inaccessible file server, or broken internet connection can interrupt the whole business. We help identify the dependencies behind those systems, including accounts, networks, vendors, and backup coverage.
BCS can scope maintenance windows, escalation contacts, documentation, and recovery priorities around your operational needs.
Explore our cybersecurity and managed support for critical business systems in Austin. For contract-driven requirements, see CMMC readiness support and SOC 2 readiness services.
Managed IT includes verifying that safeguards work. This 47-second BCS video explains four practical checks between people and technology, including account reviews, patch verification, alert review, and backup restore tests.
Support for employees, networks, Microsoft 365, backups, and security works best when responsibilities connect. BCS can help coordinate these tasks under a defined service plan, with local on-site assistance when needed.
Help employees resolve supported computer, account, application, and connectivity problems. Agree on how requests are reported, prioritized, and escalated.
Troubleshoot covered computers and servers, coordinate repairs, and plan replacements. Review the impact on business applications and recovery priorities.
Review backup coverage and failed jobs, and plan restore testing for agreed systems. A successful backup report should be supported by evidence that selected data can be restored.
Administer supported accounts, licenses, permissions, email, and collaboration services. Explore BCS Microsoft 365 support.
Scope protection for accounts, endpoints, email, and networks. MDR with 24/7 SOC monitoring can be included for covered systems; monitoring and response expectations are defined in your plan.
Connect remote troubleshooting with local hands-on support for Wi-Fi, switches, VLANs, firewalls, and physical cabling. Installation projects are scoped separately from recurring management.
Start with a review of your users, devices, business applications, vendors, and recurring problems. We agree on covered systems, support hours, responsibilities, and escalation before ongoing management begins.
Review existing devices, networks, applications, security practices, and recurring technical issues.
Identify which systems and users are covered, which support services are included, and how issues should be reported.
Carry out the agreed monitoring, maintenance, updates, and support activities for covered systems.
Investigate technical problems, communicate relevant findings, and review changing business requirements as needed. The exact onboarding steps, monitoring coverage, reporting arrangements, and support commitments depend on the service agreement.
Pricing depends on users, devices, locations, applications, security needs, and support coverage. We identify recurring services, licensing, on-site work, and separately priced projects in your proposal.
Ask about our no-long-term-contract options and 60-day trial. Confirm eligibility, included services, licensing costs, and post-trial terms before starting.
Call 512-257-1433 to discuss your needs. Explore BCS work examples and our certifications.
Find answers about support, pricing, our 30-day trial, security monitoring, Microsoft 365, backups, risk assessments, SOC 2, and CMMC readiness for Austin and Houston businesses.
Yes. Co-managed IT can add specialist assistance, project support, vacation coverage, local on-site work, or additional checks on important systems. We agree on ownership and escalation with your internal team.
Coverage can include help desk support, devices, servers, Microsoft 365, networks, maintenance, backups, and cybersecurity. Your agreement identifies covered systems, support hours, response expectations, licensing, and any separately priced work.
Yes. BCS provides remote support and local on-site services in Austin and nearby communities, including Cedar Park, Round Rock, Leander, Pflugerville, and Georgetown. Scheduling and response commitments depend on your agreement.
MDR with 24/7 SOC monitoring can be included for covered systems when scoped in your plan. Monitoring coverage and incident escalation are defined separately from general help desk hours and on-site availability.
Costs depend on users, devices, locations, applications, security requirements, support hours, and the level of management needed. BCS reviews your environment and provides a proposal with inclusions and separately priced items.
Yes. We can coordinate an authorized handoff of system documentation, administrative access, licensing responsibilities, and open support issues. The transition plan depends on your environment and existing agreements.
BCS can scope gap assessments, technical implementation, documentation, and remediation planning alongside managed IT. Readiness work is defined separately; a managed services agreement alone does not establish compliance or replace an independent assessment.
Tell us which systems your team relies on, what is causing problems, and whether you already have IT support. BCS will help you identify the next step and define the right scope.
Call Austin: 512-257-1433 or request a free initial cybersecurity assessment.