Keep your team and customers connected across the office, remote work, and mobile devices. BCS helps Austin-area businesses plan, deploy, and support Intermedia cloud communications alongside the phones and network they depend on.
Ordinary calls working does not prove emergency calling is ready. On supported VoIP or SIP services, 933 provides an automated readback of the registered emergency address and phone number without reaching a 911 dispatcher. Confirm availability with your provider and check the information from each relevant device and location.
BCS recommends reviewing and retesting after installation, phone moves, number ports, and configuration changes. Also review direct 911 dialing, callback handling, emergency notifications, and power or internet backup separately: a successful 933 test does not verify every emergency function or establish compliance.
933 is for testing; call 911 for an emergency. Arrange any actual 911 test in advance through your local 911 center’s non-emergency number.
Intermedia Unite brings business calling together with desktop and mobile apps, team chat, video meetings, and business texting. Features such as auto attendants and hunt groups help direct incoming calls to the right people. The right mix depends on how your team answers calls and serves customers.
BCS can review your current numbers, phones, internet connection, and call flow, then help you choose a practical path to cloud communications.
One reason we like Intermedia Unite is its Bring Your Own Phone (BYOP) program—often called BYOD. If you already own compatible VoIP phones, you may be able to keep them when moving to Intermedia instead of buying an entirely new set. You can also buy phones through Intermedia or mix supported existing devices with new ones.
Some phone services rely on proprietary or locked hardware. That can make a move expensive: you may need new phones to join the service, then another replacement if you leave it. Choosing standards-based, provider-compatible devices gives your business more flexibility. Reuse with any future provider still depends on that provider’s compatibility and whether the phones can be unlocked and reprovisioned.
How BCS helps: We check each phone’s brand, model, firmware, ownership, and provisioning access before you switch. Intermedia’s Enhanced BYOP covers certified models with fuller feature support. Its AnyPhone option may allow other SIP devices, but features and operation are not guaranteed. See the Enhanced BYOP setup guide and Intermedia’s current supported-device list.
Intermedia Unite gives your business a cloud phone system that can connect desk phones with desktop and mobile apps. Set up an auto attendant to greet and route callers, use hunt groups for shared teams, and manage voicemail and call settings from a web portal. BCS can help plan your extensions, call routing, compatible devices, and network readiness for an Austin-area office. Explore Intermedia’s phone features.
Keep internal conversations in direct messages or public and private team channels, with files and meetings close at hand. Employees can also send and receive business texts from their individual business numbers in the Unite apps, making it easier to follow up with customers when a call is not convenient. See chat and messaging details.
Unite includes AnyMeeting video meetings for face-to-face conversations with customers and coworkers. Participants can join from desktop or mobile, share a screen, and use meeting links; audio dial-in and meeting recap capabilities can support follow-up. BCS can help your team adopt the calling and meeting workflows together. Explore AnyMeeting.
Intermedia’s AI tools can help turn conversations into useful follow-up. AI Meeting Recap can produce transcripts, summaries, and action items for recorded meetings. AI Call Recap can summarize recorded calls, while AI Assistant helps with tasks such as drafting and summarizing inside the Unite app. Availability can depend on the plan and enabled features, so BCS can help match capabilities to your needs. Review Intermedia AI features.
Unite includes SecuriSync file features for sharing and accessing work files across computers and mobile devices. Teams can collaborate on documents, manage sharing permissions, and find files within their communication workflow. BCS can help decide how this fits alongside your existing Microsoft 365 or other file systems. See Intermedia file features.
Want customers to text your main business number? Intermedia Company Messaging lets assigned team members send and respond to SMS and MMS through Unite desktop and mobile apps. It is a separate account-level add-on; toll-free numbers support SMS text only. BCS can help you decide who should receive messages and how to route replies. Explore Company Messaging.
Intermedia offers toll-free calling for businesses that want a national contact number or need to bring an existing toll-free number to a new phone system. Multiple toll-free numbers can share a minute pool. This is a separate calling option with its own plan and charges, and BCS can help review number transfer and call routing before you switch. See toll-free calling options.
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Tell BCS what is working, what is slowing your team down, and how customers reach you. We can help map the next step for your Austin-area business.