FAQS

Home FAQs

Managed IT and Cybersecurity FAQs

Find answers about support, pricing, our 30-day trial, security monitoring, Microsoft 365, backups, risk assessments, SOC 2, and CMMC readiness for Austin and Houston businesses.

Browse all managed IT and cybersecurity FAQs

Business Communication Solutions FAQs

Who is Business Communication Solutions?

Business Communication Solutions is a small family-owned and operated business that was started in 2004. We started providing just business phone systems, voice, and data cabling. Over the years, we have evolved to keep up with the demand and changes in the technology world. Our services now include but are not limited to: Cabling Services (voice, data, coaxial, fiber), business telephone systems (voip, digital, analog), computer networks, managed IT services, security camera system installation, and access control systems installations.

Where Do You Serve?

We service all of Austin and surrounding cities, including but not limited to Buda, Bastrop, Bertram, Burnet, Dripping Springs, Elgin, Kyle, Taylor, Round Rock, Cedar Park, Georgetown, Pflugerville, Hutto, Jarrell, Lampasas, Leander, Liberty Hill, Lockhart, Manor, Marble Falls, San Marcos, and Wimberly. With an additional trip charge, we also serve cities not mentioned but located in Williamson or Travis County. We will go wherever we can to service and support our clients.

Can I get An Estimate?

We sure do! Call us at 512-257-1433, and we will gladly give free estimates and initial consultations to each of our future clients.

My problem is more complicated. What can you do to help?

We get this often. It’s no big deal. The best way to go about this is to give us a call. We offer free consultation to understand your business and your problems and see if we can help you find solutions.

I need some help at my home, do you guys service home and residential area?

Yes, we service home and residential customers.

I have some specialized equipment that I need installed, can you help?

We get this often. The answer is that it depends. We can support most low‑voltage wiring equipment. If all you need is some wiring done and a basic install, then yes. If the equipment manufacturer provides tech support or documentation, we will do our best to help you. Call us if you have a specific device that you need a wiring job for.

Data Cabling FAQ

What is the difference between Cat 3, Cat 5, Cat 5e, Cat 6, and Cat 6a cables?

Cat 3 was used for analog phones and token ring networks and is now obsolete. Cat 5 replaced Cat 3 and supports 100 Mbps but is also rarely used today. Cat 5e and Cat 6 are common for modern networks—with Cat 6 offering slightly better performance, though Cat 5e is usually sufficient for applications like PoE cameras. Cable types also vary by insulation (CMR vs. plenum) and composition (solid copper is preferred).

Wireless Networking – FAQ

We have a home office with WiFi issues. Can you help us?

Of course! We service both business and residential customers. Give us a call.

My WiFi seems insecure; what can I do?

If your WiFi is not secure, your router or access point may need a firmware update or a change to a more secure protocol. Contact us for assistance.

Security Camera System FAQ

What is the best security camera system for me?

The best system is the one you can afford. Even a basic system is better than none.

Why should I invest in a security camera system for my home and/or business?

A security system not only protects your assets but also provides peace of mind. Intelligent video surveillance can monitor who enters and leaves your facility and can even reduce insurance costs.

What is the difference between indoor and outdoor cameras and their pros and cons?

Indoor cameras are designed for controlled environments, are typically smaller and less expensive, but lack weatherproofing. Outdoor cameras are built to withstand harsh weather but are usually larger and cost more. Each type has its advantages and limitations.

What are the pros and cons of wired and wireless cameras?

Wired cameras provide stable power and higher video quality but require professional installation and have placement restrictions. Wireless cameras are easier to install and reposition but may require regular battery maintenance and can be less reliable if the WiFi signal is weak.

What is the difference between DVR and NVR, and how do they work?

A DVR converts analog footage into digital format and processes video at the recorder, while an NVR works with digital (IP) cameras that encode and process video at the camera before sending it to the recorder. NVR systems generally offer higher video quality and more advanced features.

Should I DIY or have a professional install a security camera system?

The decision depends on your technical comfort level and the complexity of your setup. Professional installation ensures proper configuration and may come with a warranty, while DIY can be more cost-effective if you’re confident in your skills.

Business Phone Systems VoIP FAQ

Why should I go VoIP?

When we get a question like that, in most cases, you have multiple vendors pushing you to go VoIP. There is not a one‑size‑fits‑all scenario for all businesses. Depending on each company, there may not be a reason to. We have received calls asking if we still install digital phone systems because they can’t find any vendor that can and is willing to do it. If you are in this situation, give us a call. We offer free consultation to help you understand whether or not it makes sense.

How much does VoIP cost?

VoIP pricing varies depending on the features and functions you require. In most cases, per‑seat costs range from $15.00 to $50.00 per user—assuming you already have decent wired internet in place.

Will I save money going VoIP or cloud?

It depends on your current setup. VoIP might not save you money if you have an extensive existing on‑premise phone system. However, VoIP may increase efficiency or solve communication problems. We offer free consultation to help you decide—just give us a call.

Is Cloud and VoIP the same?

No. Cloud usually refers to hosted data, server, and storage solutions, while VoIP is a protocol for voice communication. Your decision should be based on your business needs, available infrastructure, and desired features. We offer free consultations to help you decide.

If we switch to you, can we use our existing phones?

That depends on the make and model of your current phones and the features you need. We support a wide range of phones—from Yealink and Polycom to Cisco and Fanvil. Call us to check if your phones are compatible with our system.

Fiber Optic Cabling FAQ

We have Google Fiber; we called them and asked them to move the Google Fiber jack, but they stated they don’t have that service. Can you help?

We get this often. If you have a Google Fiber or fiber jack and need it moved, call us. We have helped many customers with this issue.

What is your rate?

Our current rate is $119.00 per hour plus materials. There is a $50.00 trip charges for service in Austin, Round Rock, Cedar Park, and Pflugerville.

We currently have fiber at our office. We have fiber internet because everyone tells us it’s the fastest. After we switch to fiber internet, it’s much slower. Can you help us figure out why?

Fiber is inherently fast; however, if your service package is slower than your fiber’s capability, your internet will be slower. The actual speed depends on the bandwidth you purchase from your provider.

Do you splice fiber optic cables?

Yes, we use a unique fusion splicing technique with specialized equipment to ensure splices are successful.

We ran some fiber cable ourselves; we just need help terminating it. Can you help with just the termination portion? How much will this cost?

We can terminate fiber cable for you. We typically charge for labor plus materials, and we offer a flat-rate estimate after a site survey.

Computer Repair FAQ

Do you offer in-home or on-site computer repair services?

Yes, we offer both residential and commercial services.

Should I buy a new computer instead of replacing my hard disk or updating my current one?

That depends on your specific issues and hardware. If your components are outdated and cannot support modern operating systems, a new computer might be more cost-effective. Please call us for a free estimate.

My PC is having problems after I clicked on a malicious email. Can you help?

Yes, we can help clear out malware and optimize your system. Call us at 512-257-1433 to schedule service.

I would like to upgrade my computer’s operating system. Do you do this?

Yes, we perform OS upgrades provided your computer meets the minimum hardware requirements. Give us a call to see if your system qualifies.

We recommend Office 365 for many businesses. Contact us for more information and a free consultation.

Access Control FAQ

What is Access Control?

Access control involves verifying a person’s credentials (passwords, pins, tokens, biometrics) and granting the appropriate level of access. It’s used to protect restricted areas with electronic systems that may include alarms and auditing.

How does Access Control work?

Access control systems verify the identity of a user through credentials and then determine their level of access. These systems are often integrated with directory services and can be managed locally or via the cloud.

Why is access control important?

It enhances security by ensuring that only authorized individuals can access sensitive areas, while also providing convenience through electronic credentials rather than physical keys.

FAQ not answering what you need?

Sometimes, its not ‘fit all’ answer for every situation. Contact us Today and we will provide the right consultation for you or your business.