BCS offers managed IT support for Austin-area businesses with clear monthly pricing, included Microsoft 365 licensing, and a defined scope. Start with Basic for routine remote support or choose Standard for proactive maintenance and managed cybersecurity.
BCS published plans: Basic is $59.00 per user/month and Standard is $89.00 per user/month, with a five-user minimum. The plan comparison below lists included licensing and services. All prices are negotiable and plans can be customized to your requirements.
BCS Managed IT Plans for Austin Businesses
Choose affordable remote support or add proactive maintenance and managed security. Both plans have a five-user minimum and include one PC or laptop per user, along with BCS remote support software. Prices are per user, per month, before applicable taxes.
| Included service | Basic | Standard |
|---|---|---|
| Monthly price per user | $59.00 | $89.00 |
| Five-user minimum monthly total | $295.00 | $445.00 |
| Microsoft 365 license per user | Business Basic | Business Standard |
| Unlimited remote support during agreed business hours | Included | Included |
| BCS remote support software | Included | Included |
| Covered endpoint | One PC or laptop per user | One PC or laptop per user |
| AutoElevate privilege management | Included on supported covered endpoints | Included on supported covered endpoints |
| Security awareness training | Included | Included |
| Microsoft 365 backup | Included for agreed cloud-data scope | Included for agreed cloud-data scope |
| Vulnerability management and automated patching | Not included | Included for covered endpoints |
| Managed endpoint protection with MDR and 24/7 SOC monitoring | Not included | Included for covered endpoints |
| SIEM and SOAR | Not included | Included within agreed log sources and response scope |
Have compliance requirements? If your business is preparing for a SOC 2 Type 1 or Type 2 report, has HIPAA obligations, or needs CMMC Level 1 or Level 2 readiness, consult with BCS before selecting a plan. We will review your environment, applicable requirements, and responsibilities to customize the services, documentation, and pricing. Compliance readiness work is separately scoped; a managed IT subscription alone does not establish compliance or replace an independent audit or assessment. Discuss your requirements with BCS.
All prices are negotiable, and plans can be customized to your requirements. For example, a business using specialized accounting software, on-premise servers, a NAS, multiple locations, or additional computers may need a different support scope. We agree on application support, vendor coordination, infrastructure coverage, licensing, and pricing in a written proposal before work begins. Servers and other infrastructure are not automatically covered by the one-PC-or-laptop allowance.
What Unlimited Remote Support Covers
Routine remote troubleshooting and support for covered users, their PC or laptop, Microsoft 365, and agreed supported applications during agreed business hours. Unlimited means no per-ticket labor charge for those covered support tasks. Specialized software support is defined during discovery; vendor subscriptions, development, custom integrations, and major projects are separately scoped.
24/7 security coverage: Standard includes MDR with 24/7 SOC monitoring and scoped security response. General employee help desk support follows agreed business hours. Covered security tools, log sources, retention, containment permissions, and escalation procedures are defined in the agreement.
AutoElevate Privilege Management in Both Plans
Both plans include AutoElevate for the one covered PC or laptop per user, where supported. BCS configures least-privilege access, including removal of routine local administrator rights on supported Windows endpoints. Approved tasks can receive elevated permissions through configured rules or an authorized approval process.
Customers must use the elevation request process and work with BCS to identify approved applications and any necessary exceptions. Requests that need manual review follow agreed support hours and response expectations; 24/7 MDR does not mean 24/7 approval of software installation requests. Features vary by operating system, and compatibility is confirmed during onboarding.
Automated Patching in the Standard Plan
Patching generally runs automatically overnight while covered PCs and laptops are powered on and connected to the internet. Critical updates and updates missed because an endpoint was powered off may run during business hours. Some updates require a restart. Customers must keep devices available and allow required restarts.
Microsoft 365 Backup and OneDrive Responsibilities
Microsoft 365 backup covers cloud data within the agreed workloads, retention, and restore scope. Customers are responsible for saving business files in Desktop and Documents folders configured to sync with company OneDrive, keeping sync active, checking for errors, and reporting failures to BCS.
Full PC backup is not included. Files that have not successfully synced to covered Microsoft 365 storage are outside the Microsoft 365 backup. Local-only files, Windows, installed applications, and device settings are not included. Request separate PC backup coverage if your business needs it.
Shared Responsibility Matrix
| Area | BCS responsibility | Customer responsibility |
|---|---|---|
| Remote support | Support covered PCs, laptops, and agreed services during agreed business hours. | Report issues and provide authorized access. |
| Privilege management — both plans | Configure AutoElevate, remove routine local administrator access on supported Windows endpoints, and manage elevation rules and requests under the agreed policy. | Keep the agent installed, use the elevation request process, identify approved applications, and obtain authorization for exceptions. Do not restore local admin access without agreement. |
| Microsoft 365 accounts | Administer covered accounts and services. | Approve access and promptly report employee changes. |
| Security awareness training | Provide training for covered employees. | Ensure employees complete assigned training. |
| OneDrive Desktop and Documents sync | Assist with configuration and reported sync problems. | Use configured company folders, keep sync active, check for errors, and report failures. |
| Microsoft 365 backup | Manage backup jobs and restores within the agreed scope. | Identify required data and promptly report missing files. |
| Vulnerability management and patching — Standard | Identify findings, manage covered patches, and track remediation. | Keep endpoints powered on and online, allow restarts, and approve required changes or separately scoped work. |
| Endpoint security and MDR — Standard | Manage covered endpoint protection, 24/7 SOC monitoring, and scoped security response. | Keep agents installed, follow response instructions, and report suspected incidents. |
| Mobile devices | Assist as a courtesy, outside guaranteed plan coverage. | Maintain mobile devices; endpoint protection, patching, and MDR for mobile devices are not included. |
| Full PC backup | Not included in either plan. | Request separate coverage for local-only data or full-system recovery needs. |
Separately Priced Services
Additional endpoints, servers, NAS and network infrastructure support, on-site visits, hardware, installations, migrations, major projects, after-hours employee support, incident recovery, and compliance consulting are separately scoped and priced unless expressly included in your customized agreement. Mobile device assistance is a courtesy. Additional software and vendor subscriptions are separately priced unless listed as included.
Microsoft 365 licensing: Basic includes Microsoft 365 Business Basic; Standard includes Microsoft 365 Business Standard. Business Basic provides web and mobile Office apps; Business Standard also includes the licensed desktop Office apps. Our Standard security stack is supplied under the BCS plan; it is not a claim that Microsoft 365 Business Standard itself includes MDR, SIEM, or SOAR.
Request a customized plan or ask about your 30-day trial · Call 512-257-1433
Monthly BCS Managed IT Costs by Team Size
The totals below use our published Basic and Standard rates, with one PC or laptop per user. Microsoft 365 licensing, BCS remote support software, security awareness training, and Microsoft 365 backup are included as shown in the plan comparison.
| Team size | Basic — $59.00/user | Standard — $89.00/user |
|---|---|---|
| 5 users | $295.00 | $445.00 |
| 10 users | $590.00 | $890.00 |
| 20 users | $1,180.00 | $1,780.00 |
| 25 users | $1,475.00 | $2,225.00 |
| 50 users | $2,950.00 | $4,450.00 |
Both plans have a five-user minimum. All prices are negotiable and plans can be customized. Specialized applications, additional devices, servers, infrastructure, and separately scoped services may change your proposal.
Which BCS Plan Fits Your Business?
Choose Basic if your small office needs routine remote support, Microsoft 365 Business Basic, employee security awareness training, and backup of covered Microsoft 365 cloud data. Basic does not include BCS-managed endpoint protection, vulnerability management, patching, or 24/7 MDR.
Choose Standard if you also want Microsoft 365 Business Standard, vulnerability management, automated patching, managed endpoint protection, MDR with 24/7 SOC monitoring, and scoped SIEM/SOAR services. General help desk support follows agreed business hours.
Request a customized plan if you use specialized accounting or other business software, servers, a NAS, multiple locations, additional endpoints, or have SOC 2 Type 1 or Type 2, HIPAA, or CMMC requirements. We review application support, vendor coordination, technical coverage, and responsibilities before quoting. Compliance readiness projects are separately scoped.
Compare IT Quotes by Coverage
Compare the same users, devices, licensing, support hours, security monitoring, backups, and project exclusions. A low advertised rate is only useful when you understand what is included.
- Licensing: Is Microsoft 365 included, and which edition does each user receive?
- Endpoints: How many computers are covered per user? Are servers, mobile devices, and network equipment included or separately priced?
- Support: What are the employee help desk hours and agreed response expectations?
- Security: Does the plan include managed endpoint protection and a 24/7 SOC? Who can authorize containment and remediation?
- Backup: Which Microsoft 365 workloads are protected, what retention applies, and how are restores handled?
- Other charges: What are the costs for on-site visits, onboarding, migrations, projects, and after-hours support?
Try BCS Managed IT Services Free for 30 Days
Try remote IT support and help desk services free for the first 30 days. Depending on your selected service plan, the trial can also include remote management software licensing, endpoint protection, email security, vulnerability management, MDR with a 24/7 SOC, SIEM, and SOAR.
Microsoft 365 licenses are excluded from the free trial, even though the applicable Microsoft 365 license is included in the ongoing Basic or Standard monthly price. Physical on-site work, including installation and deployment projects, is also excluded from the trial.
Free onboarding is available in many cases. Before work begins, BCS confirms eligibility, included services and licenses, any onboarding costs, and the pricing and terms after the first 30 days. Ask about our no-long-term-contract options.
Request your customized plan or 30-day trial · Call Austin: 512-257-1433
BCS Managed IT Pricing FAQs
How much do BCS managed IT plans cost?
Basic is $59.00 per user/month and Standard is $89.00 per user/month, before applicable taxes. Both have a five-user minimum and cover one PC or laptop per user. Pricing is negotiable and customizable to your requirements.
What does a five-person office pay?
At the published rates, five users cost $295.00/month on Basic or $445.00/month on Standard, before applicable taxes and any separately scoped services.
Are Microsoft 365, training, and backup included?
Yes. Both plans include a Microsoft 365 license per covered user, security awareness training, Microsoft 365 backup within the agreed cloud-data scope, BCS remote support software, and AutoElevate privilege management on supported covered endpoints. Basic includes Microsoft 365 Business Basic; Standard includes Microsoft 365 Business Standard. Desktop Office applications are included with Business Standard, rather than Business Basic.
Does Basic include managed patching and 24/7 security monitoring?
No. Vulnerability management, automated patching, managed endpoint protection, MDR with 24/7 SOC monitoring, and scoped SIEM/SOAR services are included in Standard. Basic users can discuss upgrades with BCS.
Does Standard include a 24/7 employee help desk?
No. The 24/7 coverage applies to SOC security monitoring and scoped response for covered endpoints. Unlimited routine remote support follows agreed business hours; after-hours employee support is separately scoped.
Are additional computers, mobile devices, or servers included?
The published price covers one PC or laptop per user. Additional endpoints and server, NAS, or network infrastructure support are separately scoped and priced. Mobile assistance is a courtesy outside guaranteed plan coverage; mobile endpoint protection, patching, and MDR are not included.
Is my whole PC backed up?
No. Microsoft 365 backup protects covered cloud data within the agreed scope. Customers must keep Desktop and Documents synced to company OneDrive and report sync errors. Unsynced local files, Windows, installed applications, and device settings are not included.
Can you support specialized accounting software or compliance requirements?
Consult with BCS so we can define supported applications, vendor coordination, servers, required security services, and pricing. SOC 2 Type 1 or Type 2 readiness, HIPAA-related requirements, and CMMC Level 1 or Level 2 readiness require a review of your specific environment and responsibilities. A managed IT subscription alone does not establish compliance.
Are on-site visits, onboarding, and project work included?
On-site visits, hardware, installations, migrations, major projects, and incident recovery are separately priced unless your customized agreement expressly includes them. Onboarding may be free in qualifying cases; eligibility and any costs are confirmed before starting.
Can BCS work with our existing IT administrator?
Yes. We can customize co-managed support around your internal team, with clear ownership, authorized access, escalation contacts, and agreed pricing. Learn more about managed IT services in Austin, Microsoft 365 support, and cybersecurity services.