Hotel business phone systems, PMS integration, installation, troubleshooting, and support for Austin and surrounding cities. BCS serves hotels in Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Buda, and nearby Central Texas communities.
For larger hotels, multi-cell IP DECT is an option for housekeeping, maintenance, and managers who need a business extension while moving between floors, guest corridors, service areas, and the front desk. Coordinated base stations and compatible handsets can support active-call handover across properly designed coverage areas. BCS surveys staff routes and confirms coverage, call capacity, and compatibility with your cloud or on-premise phone system. Learn about multi-cell DECT coverage and roaming.
Ordinary calls working does not prove emergency calling is ready. On supported VoIP or SIP services, 933 provides an automated readback of the registered emergency address and phone number without reaching a 911 dispatcher. Confirm availability with your provider and check the information from each relevant device and location.
BCS recommends reviewing and retesting after installation, phone moves, number ports, and configuration changes. Also review direct 911 dialing, callback handling, emergency notifications, and power or internet backup separately: a successful 933 test does not verify every emergency function or establish compliance.
933 is for testing; call 911 for an emergency. Arrange any actual 911 test in advance through your local 911 center’s non-emergency number.
Read our 933 VoIP emergency-calling test checklist →
Emergency calling requirements: Learn about Kari’s Law and RAY BAUM’S Act, including direct 911 dialing, notifications, and caller location.
Business Communication Solutions, we offer affordable and reliable phone system solutions tailored specifically for hotels in Austin, Texas. Our comprehensive services ensure seamless communication throughout your property, enhancing guest experience and operational efficiency. Whether you need a new installation, an upgrade, or ongoing support, our expert team is dedicated to providing top-notch solutions that fit your budget. Trust us to deliver cutting-edge technology and exceptional service, ensuring your hotel stays connected and competitive in the vibrant Austin market.
At Business Communication Solutions, we offer specialized pool phone troubleshooting and repair services for hotels in Austin, Texas. We understand the unique challenges and regulatory requirements associated with pool phone systems. Our expert technicians are equipped to diagnose and resolve any issues promptly, ensuring your pool area remains safe and compliant. From connectivity problems to hardware malfunctions, we provide swift and reliable solutions to keep your pool phone systems operational. Trust us to maintain seamless communication and safety standards at your hotel, enhancing guest satisfaction and operational efficiency. When we are done, we can make a test call to make sure it call the correct party.
At Business Communication Solutions, we provide expert elevator phone troubleshooting and repair services for hotels in Austin, Texas. Ensuring that your elevator phones are fully functional is crucial for guest safety and compliance with local regulations. Our skilled technicians are adept at identifying and fixing any issues swiftly, minimizing downtime and enhancing safety. Whether it’s connectivity problems, hardware failures, or emergency communication concerns, we deliver reliable and prompt solutions. Trust us to maintain the integrity and reliability of your elevator phone systems, ensuring peace of mind for both your guests and staff. When we are done, we can test the elevator phone to make sure it call the correct parties.
VoIP, analog & digital integral support – Xorcom still support analog, that’s right, you can keep your existing analog phone and existing cabling.
PMS integration
Advanced call features
Class of service
Permission management
Easy to manage
Switchboard
Reasonable cost
InHotel is a PMS system built into the NEC SL2100 or SV9100 Phone System. Back in the day, we would have to integrate the PMS system and phone system via SMDR. It was a cumbersome and lengthy process, depending on which PMS system and which phone system we were working with. Because it was a time-consuming process, it could have been more cost-effective. Back then, the hotel used phones as a source of revenue, so the extra cost did not matter much. However, since the popularity of VoIP phones, cell phones, smartphones, and countless app options, end consumers are spending less to none on long-distance and phone calls. This InHotel makes it a much more competitive and viable option for the Hotels and Hospitality Industry.InHotel provides an internal PMS system that allows the hotel/motel’s front desk to book reservations, manage rooms, track housekeeping, monitor room status, add room charges, administer billings, and provide reports for the hotel staff. With InHotel, there is no need for an external server, which makes it convenient, cost-effective, and much easier to support. There is no need to call the PMS provider and phone vendor separately.
NEC SL2100 InHotel is for smaller hotels (support up to 64 rooms).
NEC SV9100 InHotel is for small/medium hotels (support up to 120 rooms).
NEC SL2100 InHotel End User Guide
NEC SL2100 InHotel Sales Sheet
NEC SV9100 InHotel End Users Guide
NEC SV9100 InHotel Sales Sheet
When a compatible hotel phone platform connects with a Property Management System (PMS), routine front desk actions can also update phone services. The exact behavior depends on the PMS, phone system, interface, licenses, and configuration.
These are examples of possible capabilities, not promises that every PMS and phone system pair supports each one. For example, Ooma’s hospitality documentation describes check-in/out, room status, wake-up calls, call accounting, and personalized guest messages on supported integrations.
Before choosing an integration: Tell us your PMS name and version, the current or proposed phone platform, who supports each system, and which workflows are essential. We can coordinate a test plan for check-in, checkout, wake-up calls, housekeeping, billing, and what the front desk should do during an outage.
Replacing an analog PBX or old phone lines? Use our hotel analog phone migration guide and questionnaire to inventory guest rooms, common areas, elevator landing phones, pool emergency phones, and other endpoints before cutover.
Before pricing a hotel phone system, we map the property and its calling needs. Counts matter for handsets, ports, licensing, cabling, and concurrent call capacity.
We also confirm how many direct inward dial (DID) numbers you have now and will need later, and how many simultaneous calls the property must handle at busy times.
Existing hotels may have a mix of analog and IP phones. We document whether front desk, office, and guest-room wiring is CAT3, CAT5, or newer; whether rooms and common-area lines return to the main distribution frame; and whether any in-room DSL infrastructure affects the design. We also check whether admin phones have already moved to IP, whether the current handsets can be reused, and whether PoE switch capacity is available for any new IP phones.
The equipment location needs sufficient rack or wall space and a power plan. We ask whether battery backup is required and for how long, along with the property’s internet provider, connection type, speed, and resilience needs. Elevator, fire, and other life-safety communications should be reviewed separately before any legacy line is changed.
For the broader property network, see hotel cabling and network services. Explore our Hospitality-Hotel overview for all connected services.
Not necessarily. Depending on the existing cabling, analog phones, gateway compatibility, and proposed telephone platform, some properties may be able to retain parts of their current infrastructure. A site and equipment assessment is needed to determine what can be reused.
Kari’s Law addresses direct 911 dialing from covered multi-line telephone systems without requiring an outside-line prefix, along with notification requirements. RAY BAUM’S Act and applicable rules address the dispatchable location information associated with emergency calls. Hotels should verify that their specific system and deployment meet applicable requirements.
Some hospitality telephone platforms support PMS integration, but availability depends on the phone system, software version, interface, and vendor support. Confirm compatibility with the hotel’s PMS provider before selecting a solution.
Some hospitality phone platforms provide wake-up calls, voicemail, and related guest services. Available functions depend on the selected system and configuration, so hotels should confirm their requirements before implementation.
Compatible DECT wireless handsets may help staff stay reachable while moving through supported coverage areas. Actual coverage and roaming performance depend on the equipment, base-station placement, building materials, and site layout.
Potential savings depend on current carrier charges, call volumes, hardware, maintenance, licensing, and the proposed system. Comparing the existing costs with a detailed upgrade proposal is the best way to estimate whether a change would be financially beneficial.
Contact Business Communication Solutions at (512) 257-1433 or austin@bcs-ip.com to discuss your current telephone setup, property requirements, and possible upgrade options.