AUSTIN & SURROUNDING CITIES · HOSPITALITY SERVICES

Hotel staff rely on connected systems from check-in through checkout. BCS helps hotels in Austin and surrounding cities maintain their IT environment and put practical, layered security around important operations.

A hotel may depend on front desk computers, business applications, Wi-Fi, phones, network equipment, and vendor-managed systems. When an issue crosses those boundaries, someone needs to see how the pieces fit. BCS combines remote support with local on-site help in Austin and surrounding areas.

• Managed IT: Coordinate support, routine maintenance, updates, and troubleshooting for covered systems
• Endpoint protection: Help protect staff devices with appropriate security tools and response processes
• Account security: Review access, multi-factor authentication, and privileged accounts
• Network security: Maintain firewalls, guest/staff separation, secure remote access, and DNS or web protections where appropriate
• Backups and recovery: Review backup coverage and test recovery for systems within your responsibility
• Monitoring and response: Discuss alerting, SIEM, MDR, and a clear process for acting on suspicious activity
• Awareness: Train employees to recognize and report suspicious messages or mistakes quickly

We begin by identifying what your hotel owns, what vendors manage, and which systems are most important to daily service. The right plan depends on the property’s environment; no single product covers every risk.

Security and uptime need to work together. A firewall cannot replace staff training; a backup does not detect a phishing attempt; and an alert has little value without someone to investigate it. BCS helps connect the people, tools, and procedures behind the response.

Need a broader plan? See our hospitality IT overview and the related services for hotel phones.

Can BCS work alongside our existing vendors or internal IT?
Yes. We can coordinate with the property team and current technology vendors to define responsibilities, fill gaps, and avoid duplicated work.

Tell BCS what is working, what keeps breaking, and what your hotel in Austin or a surrounding city needs next. We can discuss the practical scope and a path forward.

www.bcs-ip.com