BUSINESS COMMUNICATION SOLUTIONS / MICROSOFT 365
Give employees the access they need and keep control of who can reach company systems. Business Communication Solutions helps Austin-area businesses configure, troubleshoot, and maintain Microsoft Entra ID, formerly Azure Active Directory.
Serving Austin, Cedar Park, Round Rock, Georgetown, Leander, and surrounding communities. BCS can assist your internal IT team or discuss a defined ongoing support plan.
A new employee cannot sign in. A former contractor still appears in your directory. An administrator changes a policy and an alert arrives. Identity support connects these everyday tasks with clear authorization, security controls, and a record of what changed.
Create and organize accounts, assign agreed licenses and groups, and coordinate access with managers. For departures, plan sign-in restrictions, session revocation, application access removal, and the handoff of business information. A mailbox or file-retention decision should be agreed before an account is removed.
Review authentication methods, MFA coverage, and sign-in requirements. Plan Conditional Access around approved users, devices, applications, and access scenarios. Test proposed policies with a pilot group and appropriate emergency-access arrangements before wider rollout.
Review privileged roles, guest accounts, application permissions, and access ownership. Help your business identify unnecessary privileges, separate administration from everyday use, and set a practical review schedule. Formal automated review and privileged-access features depend on licensing.
Investigate account lockouts, repeated authentication prompts, blocked access, and unexpected policy-change alerts using available records. Check authorization and context before classifying activity as an incident. Where compromise is suspected, coordinate containment and investigation with the responsible response team.
Scope, pricing, access authorization, support hours, and responsibilities are agreed before work begins. Tell us which users and systems are affected so we can discuss the next step.
Conditional Access generally requires Microsoft Entra ID P1 entitlement; risk-based policies require Entra ID Protection capabilities such as those in P2. Security defaults provide a baseline option for eligible environments without custom Conditional Access. Other governance features have their own licensing requirements. BCS reviews your assigned plans and intended controls before proposing changes.
See our Microsoft 365 licensing guide for a broader discussion. Any required feature entitlement should be confirmed against current Microsoft documentation.
Watch our identity-alert investigation guide. An alert about a policy change starts with checking who acted, whether the change was authorized, and what it affected.
Microsoft Entra ID is the current name for Azure Active Directory. It is a cloud identity service; it is distinct from on-premises Windows Server Active Directory. We review whether your environment is cloud-only or connected to an on-premises directory.
No. An authorized change may be routine administration. An unexpected change should be investigated; a change made to contain a threat can be part of incident response. Keep change records and incident records connected when appropriate.
Yes. BCS can assist with a specific identity problem, a scoped configuration project, or ongoing administration alongside your internal team.
No single control guarantees that. Authentication configuration, privileged access, app permissions, device protection, monitoring, and response procedures should be considered together.
Explore our Microsoft 365 support in Austin and M365 security and hardening services. For device and data controls, see Intune support and Purview support.
Share the problem, the business impact, and the tools you use today. We can help define a practical support or configuration project, including work alongside your current administrator.
Austin: 512-257-1433
Technical references: Microsoft Entra licensing; Conditional Access deployment planning. Feature availability, licensing, and recovery options depend on current Microsoft terms and your configuration.