BCS offers Smart Hands Services

What Is Smart Hands Support?

Smart Hands is a 24/7 on-site, operational service for troubleshooting, remote management, and installation of data center equipment.
It involves specialized technicians stationed on-site who can quickly respond to problems within your data center.
Services are usually billed by the hour and include tasks like managing colocation equipment, circuit testing, complex cable configurations, and more.

Key Services Provided:

Cross-Connections: Setting up connections between different devices.
Equipment Installations: Installing and configuring servers, interface cards, and operating systems.
Troubleshooting: Addressing issues promptly.
Server Reboots: Remotely rebooting servers.
Hardware Replacement: Replacing drives, memory, and other components.
Network Reconfiguration: Adjusting network settings.
Technical Assistance: Providing support both on-site and off-site.
Benefits of Smart Hands:
Efficiency: Saves you from driving to the data center for minor fixes.
Extended Workforce: When you can’t be on-site, Smart Hands extends your IT presence.
Improved Security: Dedicated support ensures better security.
High Satisfaction: Clients appreciate the service.

Remember, Smart Hands services are essential for maintaining smooth data center operations!

FAQs

1. What are Smart Hands services?

Smart Hands services provide on-site technical support for tasks that need a physical presence at a data center or IT location. This can include troubleshooting, equipment installation, cable work, server reboots, and hardware replacement.

2. What tasks can Smart Hands technicians perform?

Smart Hands support can assist with cross-connections, equipment installation, troubleshooting, server reboots, hardware replacement, network reconfiguration, and on-site technical assistance.

3. How can Smart Hands services help remote IT teams?

Smart Hands acts as an extension of a remote IT team by handling physical tasks when the team cannot travel to the site. This can save time and reduce the need for on-site visits.

4. Can Smart Hands services help with server hardware replacement?

Yes. Smart Hands technicians can assist with replacing hardware components such as drives and memory, depending on the specific support requirements.

5. Are Smart Hands services useful for data center troubleshooting?

Yes. On-site technicians can investigate physical equipment, connections, and network-related issues that may be difficult for a remote team to address directly.

6. Can Smart Hands support help with equipment installation?

Yes. Smart Hands services can include installing and configuring equipment such as servers, interface cards, and related infrastructure.

7. Who should consider using Smart Hands services?

Businesses, remote IT teams, and organizations managing equipment at locations they cannot regularly visit may benefit from Smart Hands support for on-site technical tasks.