Based on an actual BCS customer engagement. The customer’s name, industry, location, staff count, and identifying technical details have been withheld to protect their privacy.
This organization already had an IT person they trusted, but generally called only when something major broke. Support was billed as needed, and staff hesitated to request help for smaller problems because they did not want to generate another charge. Everyday issues went unreported, and leadership had limited visibility into routine maintenance and security coverage.
The goal was to make everyday support easier to access and establish ongoing management while retaining their existing IT person for major break-fix issues.
BCS began with a plain-English preliminary review and a simple Yes / No / Not sure checklist. With the customer’s permission, technical reviews and network scanning helped confirm findings and prioritize improvements.
The trial gave staff access to basic remote support during business hours without individual per-call charges, alongside vulnerability scanning and automated software updates. It allowed the customer to experience the service before committing to an ongoing plan.
The customer moved to a predictable monthly plan for covered services, including routine remote support, centralized computer monitoring, automated patching and remediation, and unique protected administrator passwords. New computers could join central management as they were purchased, allowing improvements to happen gradually.
The customer retained their existing IT person for major break-fix issues. BCS provided everyday support and ongoing management, coordinating responsibilities so routine requests and larger technical problems had a clear path.
BCS also developed a phased plan to consolidate email and files into Microsoft 365, improve team-based file permissions, strengthen central device and account management, and simplify remote work. The roadmap included single sign-on and MFA for supported applications. These were planned improvements, separate from the ongoing services already introduced.
Staff gained a way to request routine help within the agreed service scope without worrying about a separate bill for each call. Leadership gained a predictable cost for covered services, better visibility into managed computers, and a prioritized improvement plan. Their existing IT person remained available for major break-fix needs.
This is a recurring situation BCS sees: a business has someone to call when a major problem occurs, but needs additional help with everyday support, maintenance, and security oversight.
BCS can work alongside your existing IT person or provide broader managed support, depending on your needs. Learn about our managed IT services or call 512-257-1433 to discuss your current support arrangements.
This was small data cabling installation job we did downtown Austin for a customer that called last minute. He called at 10:00 am, we negotiated the deal, our tech was on site at 11:30 and we got the job done by the end of the Friday. We did have a few issues; our tech only had a 12 wall mount port patch panel in stock, and we were on a time crunch. The customer agreed to move forward as they couldn’t afford to be down on Monday. If you are looking for a data company that can help you get the job done on a timeline, give us a shot. No promises, but we will do our best to accommodate.
For professional installation and ongoing support, see our voice data cabling services in Austin.
This was a job we did for a small business in Cedar Park. They simply needed us to troubleshoot why their cameras were blurry and others not working. This is what we found. Most of the cables and connectors were corroded. We ended up replacing the connectors and bad cameras.
If your existing system needs installation, upgrades, or troubleshooting, see our security camera installation in Austin services.
This was a job we did for a small business in Austin. We included Data cables for VoIP phones, computers, and security cameras. We mounted and installed the NVR system and programmed it. Now, we still have to wait for an internet service provider to install their internet services so we can help them set separate servers for guest and office Wi-Fi.
The customer requested that we install 2 TVs side by side. This install is for their conference room. Installing two TVs side by side makes it easier for them to compare two pictures.
Access Point and data cables installed outdoors with Junction box. The picture above was a job in South Austin installing multiple wireless access points throughout the large acre community. Although it is a wireless mesh network setup, we ran physical data cables to minimize interference and signal loss. Call us if you have a similar project and need a vendor to run lines, install access points, and help you with setup and program. Let us help you.
For complete wired and wireless network deployment, explore our wired and wireless network setup and installation services.
The picture above was a job in South Austin with multiple buildings involved. We had to run various tie cables between buildings to network these buildings together. Due to the distance between some of these buildings exceeding the allowable length for Cat 6 Data cables, we had to run some fiber optic cables. In this project, customers opt for OM3 fiber optic cables as they want room for growth shortly. The picture here shows PVC conduit installed on the post and going underground. If you are in the market that requires a vendor to help you build the data cabling infrastructure to tie multiple buildings together, call us. Let us be your cable vendor.
For projects that require longer-distance, high-speed connections between buildings, see our fiber optic cabling installation services.
Data cables installation and IT Move in Georgetown. Scope of Work: This is a data cabling job we did for a customer in Georgetown. They were in the process of moving to a new building. We tested and labeled all data cables; this helped make it easier to move all the equipment later on during move time. It helps minimize downtime as well. Notes: This was a 3 phase project. Phase 1 was the prewire and hardware installation. We tested all the data cables and jacks. Phase 2, we had the internet installed. They have a VoIP system, so we took a few phones to the new locations and made test calls inbound and outbound. We also test the upload and download speed tests. For Phase 3, we had to schedule some downtime. We had to move the customer servers and exchange servers and reconfigure all their DNS records. We tested application software and emails once everything was set up and moved.
For a job in Cedar Park, we installed a 7’ two-post rack with a patch panel, ran approximately 20 data cables, and set up a ground bus bar with proper grounding. This setup, becoming increasingly popular, keeps the server room organized and simplifies troubleshooting, making IT maintenance more efficient.
The project involved installing data cables, mounting access points, and coordinating with corporate IT to ensure network visibility and programming. After IT at headquarters completed the setup, Wi-Fi testing was conducted. A local data company handled the installation to save costs and improve efficiency for the out-of-state corporate IT team.
Let us help you achieve similar results for your business.