Month: March 2019
5 locations in Austin with calls being sent to voicemail or giving busy tone and need to be integrated w/ centralized number
Problems – Customer is experiencing 4 different problems with their current system. The first problem is that clients are receiving a busy signal or being sent to voicemail when calling into a location. This issue is especially problematic at 1 particular location and resulting in loss calls or calls “falling through the cracks”. This problem…
Outdated phone system with no features and 2 office that needed to be connected
Problems – A company has locations in both Austin and New Orleans and wants to tie the 2 together. Their current phone system is 10 – 12 years old and severely outdated. The existing system does not have features the company needs, such as: caller ID, voicemail and cell forwarding, voicemail to email, and auto…
Cast Studies: Scenarios
Problems – The first problem this company is experiencing is the phone service and lines are being handled by 2 different vendors, resulting in poor communication and integration between the 2 separate companies. The voicemail is only at one end and provided by 1 of the vendors. This causes voicemails to be left in the…
Voice and Data Cabling
Types of Cabling Category 3 Category 5/5e Category 6 Fiber Coaxial Cabling Details Category 3: Cabling systems are categorized by the levels of data they are able to sustain. Category 3, commonly referred to as Cat-3, is an unshielded twisted pair (UTP) cable designed to carry a maximum data rate of 10Mbit/s and bandwidth of…
Benefits of Call Recording
Have you ever wondered what the real advantage of voice recording can mean to your business? Many companies use this software on a daily basis to record phone calls for various reasons. Some of the reasons to utilize a recording system are: quality assurance, record and file information, record sales calls for later review, legal…
Bad Data Cables
We recently pickup a few customers that needed it security (malware, antivirus, and firewall). After we finish setting this up, customer ask us if we can look into why they have computers constantly loosing network connectivity. After a bit of troubleshooting, we realize the cables were bad. We ended up replacing come cables (Cat 5e…