Tag: VOIP
VOIP quality of service improvements
I remember in 2003, when I first started working with VOIP, it was horrible. Every customer we had, would complains about quality of service. Only way to fix the issue back then would be to recommend customer get MPLS or some kind of point to point circuit. This would fixed the problems, but it would…
Desk phones slowly going away
I’ve been in the telecom industry since 1999. The digital phone system have slowly been replaced by voip or voice over internet protocol phones. Telecom and computers are now migrating into 1 seamless category. I remember the days when customer would call us, just to move phones around. We still get those, but it is…
5 locations in Austin with calls being sent to voicemail or giving busy tone and need to be integrated w/ centralized number
Problems – Customer is experiencing 4 different problems with their current system. The first problem is that clients are receiving a busy signal or being sent to voicemail when calling into a location. This issue is especially problematic at 1 particular location and resulting in loss calls or calls “falling through the cracks”. This problem…
Outdated phone system with no features and 2 office that needed to be connected
Problems – A company has locations in both Austin and New Orleans and wants to tie the 2 together. Their current phone system is 10 – 12 years old and severely outdated. The existing system does not have features the company needs, such as: caller ID, voicemail and cell forwarding, voicemail to email, and auto…