- What Is Smart Hands Support?
- Smart Hands is a 24/7 on-site, operational service for troubleshooting, remote management, and installation of data center equipment.
- It involves specialized technicians stationed on-site who can quickly respond to problems within your data center.
- Services are usually billed by the hour and include tasks like managing colocation equipment, circuit testing, complex cable configurations, and more.
- Key Services Provided:
- Cross-Connections: Setting up connections between different devices.
- Equipment Installations: Installing and configuring servers, interface cards, and operating systems.
- Troubleshooting: Addressing issues promptly.
- Server Reboots: Remotely rebooting servers.
- Hardware Replacement: Replacing drives, memory, and other components.
- Network Reconfiguration: Adjusting network settings.
- Technical Assistance: Providing support both on-site and off-site.
- Benefits of Smart Hands:
- Efficiency: Saves you from driving to the data center for minor fixes.
- Extended Workforce: When you can’t be on-site, Smart Hands extends your IT presence.
- Improved Security: Dedicated support ensures better security.
- High Satisfaction: Clients appreciate the service.
Remember, Smart Hands services are essential for maintaining smooth data center operations!